We refer to various trusted third-party organizations to compare GEICO and Progressive. Specifically, the BBB and JD Power provide ratings on customer service and satisfaction, whereas AM Best, Standards & Poor’s (S&P) and the NAIC are financial strength organizations.
|BBB customer rating (out of 5)
|NAIC Complaint Index Score
|JD Power (out of 1,000)
GEICO and Progressive each have very low BBB customer ratings, which is unfortunately typical for most insurance companies and indicates a high number of unresolved complaints. However, both providers have a 100 percent response rate to complaints.
GEICO rates slightly higher than Progressive in both customer satisfaction and financial strength as a company. However, GEICO’s NAIC Complaint Index score of 1.7 is higher than both the average of 1 and Progressive’s score of .06. This means that GEICO receives a higher number of complaints than other companies in the industry.