
Find Your Perfect Policy: 866-843-5386
Endurance provides vehicle protection plans for new, old, and high-mileage vehicles.
As one of the largest providers of auto protection plans in the nation, Endurance touts itself as No. 1 in direct-to-consumer vehicle protection plans. The company offers a wide range of plans and says it works to meet most budgets for pricing.
But who would benefit the most from an extended warranty with Endurance? We’ll tell you everything you need to know about the company in our detailed review below.
Has three coverage options for a range of budgets
Offers coverage for vehicles up to 20 years old
Includes 24/7 roadside assistance and rental car benefits in all plans
Has a mobile app through which customers can submit claims or review coverage
Coverage lasts up to eight years or 200,000 miles, typically
Some benefits, like total loss protection, included only in the first year of service
Endurance is a good choice for a driver with an older model-year car (up to 20 years old), a high-mileage vehicle (150,000 miles or more), a salvage or rebuilt title vehicle, or a luxury car.
Endurance would not be good for drivers of vehicles with preexisting conditions, which the company defines as anything that happens or starts to develop before the vehicle finishes the waiting period of 30 to 60 days. Additionally, Endurance does not provide coverage for people who reside in California.
To be eligible for an Endurance plan, your vehicle must not be older than 20 years. If it’s a luxury vehicle, the car must have fewer than 80,000 miles and not be more than eight years old.
Vehicles with preexisting conditions or older than 20 years are ineligible for Endurance warranties. Owners of Land Rovers and Audis, among a few other makes and models, have a mileage cap.
Customers have three options for getting a quote from Endurance:
Endurance gives quick, free estimates for any vehicle.
Policyholders should follow these steps when filing a claim with Endurance:
Endurance offers six tiers of service designed to meet the needs of most consumers, giving them peace of mind that their auto repairs will be covered by a monthly payment to their vehicle service contract provider.
Plans | Secure Plus | Superior | Supreme | Advantage Prime Protection | Advantage Plus Protection | Advantage Preferred Protection |
---|---|---|---|---|---|---|
What it covers | Vehicle’s most vital/expensive-to-repair components, such as the engine, transmission, and brakes | All of the Secure Plus items, plus electronics coverage | All of the Superior coverage, with more components, such as cruise control and power antenna | Key component coverage, such as the engine and transmission | Key components of Advantage Prime, with additional components, such as ABS | Key components of Advantage Plus, with seals and gaskets |
Rental car benefits | Yes | Yes | Yes | Yes | Yes | Yes |
Routine maintenance benefits | No | No | No | Yes, up to $3,500 | Yes, up to $3,500 | Yes, up to $3,500 |
Extensive component protection, such as alternator, washer pump and switch, and cruise control module | No | Yes | Yes | Yes | Yes | Yes |
Oil/filter changes, tire rotations, and brake pad and wiper blade replacements | No | No | No | Yes | Yes | Yes |
High-tech add-on options such as backup cameras, video systems, blind-spot sensors, and navigation systems | No | Yes | Yes | Yes | Yes | Yes |
Salvage or rebuilt vehicles, lift kits | No | Yes | Yes | Yes | Yes | Yes |
Mileage maximum | Unlimited | Unlimited | Unlimited | Unlimited | 200,000 | 150,000 |
Vehicle age maximum (in years) | 20 | 20 | 20 | 20 | 15 | 10 |
1 year of Elite Benefits (24/7 roadside assistance, coverage for up to 2 tires/year due to road hazards, key fob replacement, $500-per-accident collision discount, up to $1,000 of total loss protection, app) | Yes | Yes | Yes | Yes | Yes | Yes |
No Endurance plan will cover preexisting conditions, as well as the following parts, unless specifically listed in your policy:
Each Endurance policy comes with trip interruption protection, which provides up to $150 per day for three days for meals and lodging because of a covered breakdown.
In addition, the company gives each policyholder one free year of Elite Benefits, a $2,000 value. Elite Benefits includes the following:
Endurance gives each policyholder a free year of Elite Benefits.
Endurance doesn’t provide prices for its plans online, preferring to tailor each quote for each customer. However, generally, Endurance warranty services cost between $70 and $75 per month ($840 to $900 annually), along with a one-time down payment of between $150 and $190.
The company also allows customers to choose from several deductible options: $0, $50, $100, and $200. A higher deductible means a lower payment. Customers can pay for warranty plans over 12, 18, or 24 months.
The Endurance Extended Warranty website touts a $300 savings off any new policy, but it doesn’t have any other discounts available.
Each plan or service contract comes with a 30-day money-back guarantee.
The company considers the first 30 days a review period. Any customer who decides Endurance isn’t for them during the first 30 days of the policy will receive a full refund as long as they haven’t used the policy during that time frame. Customers who wish to cancel their contract with Endurance after the 30-day review period ends will receive a prorated refund. To cancel, call 866-432-4443.
Your Endurance Extended Warranty policy is transferable when selling your car, truck, or SUV.
To contact an Endurance customer service representative:
Endurance has a 3.55-star (out of five) customer rating with the Better Business Bureau (BBB), based on an average of 1,790 customer reviews. However, the BBB itself has not rated or accredited the company. BBB files show a pattern of complaints against Endurance, such as claim denial and mileage discrepancies. In December 2022, the BBB requested the company address the complaints, and as of that same month, Endurance has shown the BBB it is actively working to address the concerns.
The company has a higher rating on Trustpilot, earning four stars out of five, with more than 5,600 customer ratings.
The Endurance mobile app is fairly robust in its capabilities, allowing customers to access their accounts and file claims. The app has a 2.3-star (out of five) rating in the Apple App Store and a 3.1-star (out of five) rating in Google Play. Most of the customer complaints center on difficulties getting the app to work or trouble signing up for the app. The app provides, in theory:
The Endurance mobile app gives users easy access to view documents and use their vehicle protection benefits, such as towing.
Endurance has been around since 2006 and has its headquarters in Illinois. The company provides service in 49 states, every state except California. It’s one of the largest providers of auto protection plans in the U.S. In 2018, Crain’s Chicago Business named it one of the largest Chicago-based privately owned companies.1 In addition, in 2022, Endurance ranked among the top 50 fastest-growing companies based in Chicago.2
Endurance is a direct-to-consumer extended warranty company, similar to CarShield. Both companies provide multiple coverage options for customers to choose from, with some key differences. Endurance offers more options for vehicles, but CarShield has specialized plans for ATVs and motorcycles.
For pricing, CarShield has slightly lower monthly premiums for shorter-term bumper-to-bumper coverage (around $130 per month on average) versus a similar plan from Endurance (around $167 per month).
The BBB also gave CarShield an F rating for advertising issues and failure to resolve underlying causes of complaints but hasn’t issued a rating for Endurance yet. While Endurance and CarShield have the same four-star rating from TrustPilot, Endurance has a higher customer rating from the BBB (3.55 stars) than CarShield (1.35 stars).
For our extended warranty review and pricing pages, we take into account several factors.
We examine which vehicles the extended warranty would include, such as what vehicle year, type, and mileage. We also take into account whether the company allows the vehicle to have any preexisting conditions. Finally, we consider where the warranty company offers coverage in the U.S.
We like companies that give drivers multiple options to receive quotes and purchase warranties, such as online and over the phone. Companies that don’t require pre-inspections or waiting periods receive priority treatment.
We rank companies that allow customers to access any licensed repair shop in Canada or the U.S. higher. We also prefer companies that pay facilities directly rather than having the customer file for reimbursement. We find that companies with deductibles per visit, rather than per repair, save customers money.
Because of the wide differences in coverage for providers and their plans, we prefer companies that offer more coverage options. Companies with 24/7 roadside assistance, towing, coverage for parts and labor, tire repair/replacement, and rental car reimbursement offer more to consumers than companies that offer repairs only.
The average yearly cost for an extended warranty in the auto industry is $5,195, with an average of $4,967 on the lower end and $6,423 on the upper end. As almost no extended warranty company posts its prices, we have to use averages.
We like companies that give multiple options for customers to contact them, such as email, online forms, and phone. We also view customer service ratings on Trustpilot and the BBB to see how the company rates with real customers.
More companies have Android and iOS mobile apps for claim submissions, policy checks, and repair facility locators, among other tools. We prefer well-designed apps with at least three-star ratings in both Google Play and the App Store.
Extras can make companies stand out among the competition, but not many extended warranty companies have them. For example, Toco offers customers a discount on reservations made through Hotels.com. However, we don’t expect every company to have add-ons.
There are several events that can void your Endurance extended warranty:
With the Endurance Advantage auto protection plan, customers receive up to three oil changes annually.
Endurance would deny a claim only if the driver used aftermarket parts, if the car had unauthorized vehicle modifications, or if the repairs aren’t covered by the warranty.
Endurance’s Superior and Supreme plans offer engine replacement coverage. In addition, its Advantage Preferred auto protection plan for high-end luxury vehicles includes V8 engine replacement.
Endurance Warranty Services. Crain’s Chicago Business. (2023).
https://www.chicagobusiness.com/static/section/fast-50-2016-company@recipient=43.html
Endurance Among Chicago’s Top 50 Fastest-Growing Companies in 2022. Endurance. (2022, Nov 18).
https://www.endurancewarranty.com/learning-center/press/endurance-top-50-fastest-growing-companies-chicago-2022/