Everything you need to know about Travelers’ rates, history, and policies
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Travelers provides some of the most flexible and customizable coverage options, allowing you to take advantage of personal auto insurance policies, business insurance, commercial auto insurance, and more. Whether you want to start a food truck, gain additional coverage options, or get basic auto insurance from a trusted provider, Travelers will have you covered.
Travelers offers a wide range of auto insurance discounts, features, add-ons, coverage options, and unique insurance plans, like public sector commercial auto coverage. With more than a century of experience selling auto insurance, strong financial ratings, and affordable rates ($1,620 annual national average), Travelers is a dependable and all-around solid provider.
Highest financial strength rating: AM Best affirmed Travelers’ financial strength with an A++ (Superior) rating, which is the highest financial strength rating it offers.1
Robust commercial auto insurance coverage: Travelers is a top provider of commercial auto insurance, specializing in covering fleets, oil and gas companies, public entities, and street maintenance vehicles.
Excellent customer service rating: The National Association of Insurance Commissioners gave Travelers a score of 0.11 on its customer Complaint Index, which means Travelers gets significantly lower customer complaints than its competitors.
Ample discounts: Travelers offers discounts for safe drivers, homeowners, hybrid/electric-vehicle drivers, and more (we’ll take a closer look at these discounts below).
Limited rideshare insurance availability: Travelers offers rideshare insurance only in Colorado and Illinois.
Lower-than-average customer service ratings: J.D. Power gave Travelers an 853 (out of 1,000) customer satisfaction rating, which is the lowest score among the top providers in the country. However, its score is only 1.2 percent lower than the average score of 863.2
You probably don’t need gap insurance if you own your vehicle outright, put down 20 percent when you financed your vehicle, plan to pay off your vehicle in less than five years, or own a classic car, which won’t depreciate over time.
The average cost of car insurance with Travelers is $1,620, which is significantly lower than the national annual average of approximately $2,000. While this average provides a general idea of the cost of a provider, only a Travelers agent can determine your actual rate. Factors such as where you live, your driving history, your marital status, your gender, and more all determine your car insurance rates.
Travelers offers several discounts that you might be eligible for. The best way to learn if you can benefit from a discount is to speak to a local agent.
The percentages and rates of these discounts vary from state to state and person to person, so be sure to speak with an agent to find out how much you can save.
New Travelers auto insurance policyholders who reported their savings when they switched saved an average of $638, according to Travelers. If it sounds too good to be true, you can talk to an agent about what savings are available to you.
Have a question, or want to check the status of a claim or change your current plan? Access your policy through the mobile app, the online portal, or Travelers’ FAQs page (https://www.travelers.com/contact-us/faq), or call 1-800-842-5057.
The Travelers mobile app is intuitive, modern, and thorough in its features and capabilities. With the mobile app and online portal, you’ll be able to:
The app has a 4.7 rating from over 40,000 ratings in the Apple App Store and a 3.5 rating from over 1,160 ratings in the Google Play store. You can also manage your safe driver tracking program through the IntelliDrive app, which has a 4.2 rating in the Google Play store and a 4.5 rating in the Apple App Store.
All you need to do is download the app and allow it to track your habits while you drive, and you’ll benefit from the savings you earn from driving safely. The app has a seamless dashboard that allows you to check your driving performance, review driving trips, and look at trip reports with detailed insight into where you can improve as a driver.
Travelers has excellent customer service and financial strength scores.
James G. Batterson, a businessman from Hartford, Connecticut, founded Travelers in 1864 with a group of townsmen. Although the company has introduced several insurance add-ons (such as adding space policies for space exploration in 1969) since its inception, the company has offered accident and auto insurance from its earliest days in business.
Travelers has seen one significant merger, with The St. Paul Companies Inc. (an insurance provider specializing in fire coverage) in 2004, forming the St. Paul Travelers Co. Inc. However, in 2007, the company changed its name back to The Travelers Companies, which is what we know Travelers by today.
As of 2022, Travelers is the tenth-largest auto insurance provider in the country, has earned a place on the Fortune 500 list, and continues to provide coverage for millions of Americans every day.
Travelers does not have any cancellation or early termination fees. To cancel your Travelers insurance, contact your local agent or call the customer service team at 1-800-842-5075.
As Travelers Insurance is a publicly traded company, its major shareholders own the company (The Vanguard Group, Fidelity Management & Research, etc.). Travelers is not a subsidiary of a larger company.
Depending on which state you live in, Travelers will provide a minimum $30-per-day ($900 total cap) reimbursement or a $100-per-day maximum ($3,000 total cap).
Yes. Travelers offers competitive pricing and plenty of coverage options and discounts to compete with any of the top 10 auto insurance providers. Travelers also offers solid coverage options for niche commercial auto businesses, like food trucks or gas and oil vehicle coverage, that help it stand out from competitors.
AM Best Affirms Credit Ratings of The Travelers Companies, Inc. and Its Main Subsidiaries. AM Best. (2022).
Auto Insurance Rate Hikes Erode Price Satisfaction, Drive Surge in Value Shopping, J.D. Power Finds. J.D. Power. (2022).
Travelers Companies, Inc. Better Business Bureau. (2022).
Results by Complaint Index. National Association of Insurance Commissioners. (2022).