If you need servicing for your AAA auto insurance policy, you’ll call or email your agent, or call the customer service number listed on your policy. Your representative can help you with the following tasks:
- Getting a quote
- Changing your address
- Making a payment
- Filing a claim
J.D. Power and Associates did not include AAA on its list of highly rated companies for customer service. AAA doesn’t necessarily have terrible customer service, but like any organization, it may be subject to which representative you speak with on the phone.
The National Association of Insurance Commissioners (NAIC) Complaint Index for AAA is lower than average, meaning it has fewer complaints than expected for its size. Fewer complaints suggest that customers have a good experience when they buy insurance through AAA.