Can an extended warranty plan with Omega help save you money?
Omega’s goal is to cover the expenses that your factory warranty doesn’t. With three different coverage options and included roadside and maintenance benefits to keep you safe on the road, Omega’s extended warranties are convenient and comprehensive.
Omega Auto Care offers plans for vehicles as old as 15 model years old. We’ve laid out all Omega has to offer so you can determine whether one of its extended warranties is right for you.
Omega Maintenance Program benefits (i.e., oil changes, battery replacements, safety inspections, etc.) included with every policy
Three distinct coverage level options available to fit a wide range of vehicles
No waiting for reimbursements (Omega pays all repairs directly to the facility, except for emergency repairs)
Responsive customer service
30-day waiting period
Lack of mobile app
Expensive rates compared to other companies
If you’re interested in purchasing a policy, your first step is to get a quote by calling Omega at 877-850-0443. Omega will identify which extended auto warranties/vehicle service contracts suit you based on your mileage and vehicle age. Your coverage will begin 30 days after purchasing.
To begin the claims process, call Omega’s claims department at 877-850-0443. Once you’re safely able to do so, you’ll take your vehicle to any licensed repair facility. The repair shop will diagnose your vehicle and determine the cause of failure.
You will pay a $100 deductible per repair visit unless you choose one of Omega’s RepairPal-certified repair shops, which will waive your deductible. Enter your ZIP code on the RepairPal website to find your nearest certified repair shop location.1
Upon authorization and problem diagnosis, Omega will pay your claim directly.
Remember that Omega must first receive confirmation of your completed repair and an invoice from the licensed repair facility to pay your claim.
Omega may reject your claim if the part your repair shop intends to fix or replace is not included in your policy contract under “covered parts.” Refer to your contract’s “stated coverage” section to see all covered parts and the “exclusions from coverage” section listing all exclusions to determine whether Omega will cover your claim.
You must have your chosen repair facility call Omega at 877-850-0443 before authorizing any repairs.
Decide which plan is right for you based on the age of your vehicle, mileage, and your desired level of coverage. Here’s an overview of each plan:
|Protection plan||Powertrain plan||Powertrain Enhanced plan||Powertrain Plus plan||Used Stated plan||Exclusionary plan|
|Vehicle model year maximum||15||15||15||10||7|
|Maximum odometer reading||250,000 miles||250,000 miles||250,000 miles||150,000 miles||100,000 miles|
|Coverages||Essential vehicle systems, including engine, supercharger, turbocharger, transmission, transfer case, and drive axle(s)||All Powertrain coverages, plus some electrical, A/C, and heating||All Powertrain Enhanced coverages, plus cooling and fuel systems||Repairs on most component systems, plus steering, suspension, and brakes||Repairs on almost all component systems except exclusions|
|Emergency roadside assistance, roadside hazard coverage, rental car reimbursement, trip interruption, and maintenance benefits||Yes||Yes||Yes||Yes||Yes|
Every Omega protection plan has added benefits that will give you peace of mind on the road. Once you buy a policy, you’ll have access to:
In order to receive reimbursements for included benefits, you must fax or email your invoice and paid receipt(s) to Omega within 45 days. Use the following contact information:
If you add this extra package to your protection plan, Omega will pay $750 toward repairs or replacements of original factory-installed components, including:
Omega Auto Care’s policies are, on average, more expensive than those of its competitors. For example, CarShield and autopom! charge an average monthly cost of $297 and $213, respectively, whereas the average minimum monthly cost for an Omega plan is about $430.
Omega’s average annual rate of $6,406 is the highest we’ve seen compared to other extended warranty companies, which average approximately $5,195 per year. However, when we looked at each company’s average maximum annual cost, we found that the customers may pay up to $7,804 a year with autopom!, which is higher than the most they’d pay with Omega (about $7,657) for an Omega extended warranty.
Unfortunately, Omega does not offer discounts for its customers.
Most extended warranty companies, such as CARCHEX and Concord, offer a 30-day money-back guarantee if you are dissatisfied or change your mind about your policy. However, Omega’s vehicle service agreements do not mention a money-back guarantee policy.
If you wish to cancel your Omega policy, you must complete the cancellation application attached to your original policy agreement. You’ll have to mail your application to Omega and pay a cancellation application fee of $50. As long as your application arrives within 30 days of the cancellation date, Omega will refund you the remainder of your agreement. For more information or help canceling your policy, call Omega’s client services department at 877-850-0446.
Omega Auto Care is Better Business Bureau (BBB) accredited and boasts an A+ rating. As of January 2023, it also has a fairly high customer satisfaction rating, with 4.15 stars out of five.3
As of January 2023, Trustpilot rates Omega 3.7 out of five stars. Though this is a lower score than those of other companies, many reviews praise Omega’s communication and responsiveness. Specifically, many four- and five-star reviews, which make up nearly three-quarters of the total reviews, report easy cancellations, quick issue resolutions, and overall helpfulness of Omega’s customer service representatives.4
Omega does not offer a mobile app, unlike companies such as CARCHEX and Endurance.
Based in Jacksonville, Florida, Omega Auto Care began serving customers in 1994, covering vehicle damage due to mechanical failures. Lyndon Southern Insurance Company underwrites Omega’s policies, which strive to cover repair expenses that typical factory warranties exclude. Omega has been BBB-accredited since 2017 and, as of January 2023, maintains its A+ rating.
Omega is a vendor, meaning it underwrites its extended warranty policies to sell to its customers. Other vendors, like Toco, Concord, Protect My Car, and Endurance, offer their own warranties to customers, whereas brokers like CARCHEX, CarShield, and autopom! sell policies across multiple companies.
In terms of cost, Omega is on the higher end compared to its competitors. Customers pay an average of $430 per month for an extended warranty with Omega, which is more than CarShield and autopom!, which have average monthly costs of $297 and $213, respectively.
However, the company stands out with its range of coverage levels and added perks like its maintenance program. Additionally, Omega’s customer satisfaction rating is higher compared to those of its competitors, as demonstrated by third-party reviewers. For example, as of January 2023, Omega’s BBB customer review score is 4.15 out of five stars, compared to CARCHEX’s score of 2.04.
We look at various factors when compiling our extended warranty best pages and reviews.
We look at the criteria that qualify different vehicles for each extended warranty policy. These include the driver’s state and the vehicle’s age, make, model, and mileage.
We prioritize companies that provide many ways for customers to receive free quotes and contact customer service. Specifically, companies that offer online, phone, and mobile support are ideal. When it comes to the buying process, we prefer companies that do not require long waiting periods for coverage to begin.
Omega is among the most expensive companies in the industry. Specifically, the average annual cost of an extended warranty policy is $5,195 across companies. On average, customers could spend as little as $331 per month for an extended warranty or as much as $535 per month.
We look at trusted third-party reviewers to determine how different companies perform in terms of customer service. For example, we use reviews and ratings from the BBB and Trustpilot and analyze the strength of a company’s communication with its customer base.
Though it is uncommon, some extended warranty companies provide mobile apps that enable customers to manage their policies on the go. To help us evaluate such apps, we refer to Apple App Store and Google Play ratings and reviews.
Some companies offer extra features, like maintenance programs, that offer added protection for all customers. Though we don’t penalize companies without such perks, we see the added value in those that do.
Yes, Omega Auto Care is a legitimate extended warranty provider. Omega partners with RepairPal’s high-quality auto repair shops, and its BBB accreditation dates back to 2017.
The best overall extended warranty company is Toco, which has an A+ from the BBB and a 3.7-star rating (out of five) on Trustpilot.
Schedule repairs online with RepairPal. Omega. (2023).
Omega Vehicle Service Agreement. Omega.(2023).
Omega Home & Auto Care Business Profile. Better Business Bureau. (2023).
Omega Home and Auto Care. Trustpilot. (2023).