Omega Extended Warranty Review

Who It’s Best For

• Those with new cars, specifically cars seven model years old or less
• People who value extra benefits like emergency roadside assistance, rental reimbursements, and tire hazard protection coverage
• Those who prefer to reach customer service via telephone

Who It’s Not Best For

• People with cars older than 15 model years old
• Those with antique or exotic vehicles
• Those who prefer to manage their policies through a mobile app

Eligible

• New vehicles less than seven years old
• Used vehicles up to 15 model years old
• Cars with up to 250,000 odometer miles

Not Eligible

• Cars older than 15 model years
• Antique and exotic cars
• Commercially used vehicles (i.e., ambulances, taxi and limousine services, rental cars, etc.)
• Abused or neglected vehicles
• Vehicles with odometers that appear tampered with or disconnected
• Vehicles that are still under manufacturer’s basic warranty period
• Grey market vehicles
• Incomplete chassis, salvage, or branded title vehicles
• Vehicles that weigh more than one ton
• Vehicles outside of the U.S. or Canada
• Vehicles equipped with snow plows or flat beds
• Vehicles with off-road tires and wheels

The Buying Process

If you’re interested in purchasing a policy, your first step is to get a quote by calling Omega at 877-850-0443. Omega will identify which extended auto warranties/vehicle service contracts suit you based on your mileage and vehicle age. Your coverage will begin 30 days after purchasing.

How to File a Claim

To begin the claims process, call Omega’s claims department at 877-850-0443. Once you’re safely able to do so, you’ll take your vehicle to any licensed repair facility. The repair shop will diagnose your vehicle and determine the cause of failure.

You will pay a $100 deductible per repair visit unless you choose one of Omega’s RepairPal-certified repair shops, which will waive your deductible. Enter your ZIP code on the RepairPal website to find your nearest certified repair shop location.¹

Upon authorization and problem diagnosis, Omega will pay your claim directly.

Remember that Omega must first receive confirmation of your completed repair and an invoice from the licensed repair facility to pay your claim.

Omega may reject your claim if the part your repair shop intends to fix or replace is not included in your policy contract under “covered parts.” Refer to your contract’s “stated coverage” section to see all covered parts and the “exclusions from coverage” section listing all exclusions to determine whether Omega will cover your claim.

Omega Plans

Decide which plan is right for you based on the age of your vehicle, mileage, and your desired level of coverage. Here’s an overview of each plan:

What’s Covered

Every Omega protection plan has added benefits that will give you peace of mind on the road. Once you buy a policy, you’ll have access to:

• 24/7 roadside assistance: All Omega policyholders have access to towing assistance, jump-starts, flat-tire changes, vehicle fluid delivery, concierge services (up to three calls), lockout services, battery assistance, and reimbursement of expenses of up to $100 per occurrence. To request emergency roadside assistance, call 877-553-0531.
• Road hazard coverage: Road hazard coverage covers the cost of repairs needed due to hazards (e.g., potholes and rocks) on public roadways. This includes up to $100 in tire replacements per occurrence, with a maximum benefit of $400 in repairs.
• Rental car reimbursement: Each protection plan covers rental car reimbursements of a maximum of $30 per day and up to $150 per occurrence. You must send your receipt from a licensed rental agency to Omega to receive your reimbursements.
• Trip interruption: If you are more than 100 miles from home and have to pay for meals and overnight stays after your car breaks down, Omega will reimburse you $75 per day for up to three days.
• Omega Maintenance Program: All plans cover 13 months of maintenance coverage items, including:
  • Oil changes (up to five quarts)
  • Brake pad and shoe replacements for select vehicles
  • $100 credit toward battery replacement
  • One free cooling system maintenance service
  • Wiper blade replacement with a free safety inspection

In order to receive reimbursements for included benefits, you must fax or email your invoice and paid receipt(s) to Omega within 45 days. Use the following contact information:

• Fax: 636-246-0333
• Email: fax@omegaautocare.com

What’s Not Covered

• Vehicle damage caused by negligence, misuse, or collisions
• Damage caused by lack of recommended vehicle maintenance or minimum requirement (e.g., an oil and filter change 60 days after purchase date and every six months thereafter)²

Enhanced Electronics Package

If you add this extra package to your protection plan, Omega will pay $750 toward repairs or replacements of original factory-installed components, including:

• Radio/CD/DVD/VCR players
• Audio and video equipment
• Navigation systems
• Touchscreen and voice-activated accessories

Omega Auto Care’s policies are, on average, more expensive than those of its competitors. For example, CarShield and autopom! charge an average monthly cost of $297 and $213, respectively, whereas the average minimum monthly cost for an Omega plan is about $430.

Omega’s average annual rate of $6,406 is the highest we’ve seen compared to other extended warranty companies, which average approximately $5,195 per year. However, when we looked at each company’s average maximum annual cost, we found that the customers may pay up to $7,804 a year with autopom!, which is higher than the most they’d pay with Omega (about $7,657) for an Omega extended warranty.

Discounts

Unfortunately, Omega does not offer discounts for its customers.

Money-Back Guarantee

Most extended warranty companies, such as CARCHEX and Concord, offer a 30-day money-back guarantee if you are dissatisfied or change your mind about your policy. However, Omega’s vehicle service agreements do not mention a money-back guarantee policy.

Cancellation Fee

If you wish to cancel your Omega policy, you must complete the cancellation application attached to your original policy agreement. You’ll have to mail your application to Omega and pay a cancellation application fee of $50. As long as your application arrives within 30 days of the cancellation date, Omega will refund you the remainder of your agreement. For more information or help canceling your policy, call Omega’s client services department at 877-850-0446.

• Phone: 877-850-0443
• Email: contactus@omegaautocare.com
• Mailing address:
  • 50 North Laura St., Suite 2500
  • Jacksonville, FL
  • 32202

Better Business Bureau

Omega Auto Care is Better Business Bureau (BBB) accredited and boasts an A+ rating. As of January 2023, it also has a fairly high customer satisfaction rating, with 4.15 stars out of five.³

Trustpilot

As of January 2023, Trustpilot rates Omega 3.7 out of five stars. Though this is a lower score than those of other companies, many reviews praise Omega’s communication and responsiveness. Specifically, many four- and five-star reviews, which make up nearly three-quarters of the total reviews, report easy cancellations, quick issue resolutions, and overall helpfulness of Omega’s customer service representatives.⁴

Omega does not offer a mobile app, unlike companies such as CARCHEX and Endurance.

Based in Jacksonville, Florida, Omega Auto Care began serving customers in 1994, covering vehicle damage due to mechanical failures. Lyndon Southern Insurance Company underwrites Omega’s policies, which strive to cover repair expenses that typical factory warranties exclude. Omega has been BBB-accredited since 2017 and, as of January 2023, maintains its A+ rating.

Omega is a vendor, meaning it underwrites its extended warranty policies to sell to its customers. Other vendors, like Toco, Concord, Protect My Car, and Endurance, offer their own warranties to customers, whereas brokers like CARCHEX, CarShield, and autopom! sell policies across multiple companies.

In terms of cost, Omega is on the higher end compared to its competitors. Customers pay an average of $430 per month for an extended warranty with Omega, which is more than CarShield and autopom!, which have average monthly costs of $297 and $213, respectively.

However, the company stands out with its range of coverage levels and added perks like its maintenance program. Additionally, Omega’s customer satisfaction rating is higher compared to those of its competitors, as demonstrated by third-party reviewers. For example, as of January 2023, Omega’s BBB customer review score is 4.15 out of five stars, compared to CARCHEX’s score of 2.04.

We look at various factors when compiling our extended warranty best pages and reviews.

Eligibility

We look at the criteria that qualify different vehicles for each extended warranty policy. These include the driver’s state and the vehicle’s age, make, model, and mileage.

Buying and Claims Process

We prioritize companies that provide many ways for customers to receive free quotes and contact customer service. Specifically, companies that offer online, phone, and mobile support are ideal. When it comes to the buying process, we prefer companies that do not require long waiting periods for coverage to begin.

Pricing

Omega is among the most expensive companies in the industry. Specifically, the average annual cost of an extended warranty policy is $5,195 across companies. On average, customers could spend as little as $331 per month for an extended warranty or as much as $535 per month.

Third-Party Ratings on Customer Service

We look at trusted third-party reviewers to determine how different companies perform in terms of customer service. For example, we use reviews and ratings from the BBB and Trustpilot and analyze the strength of a company’s communication with its customer base.

Mobile App

Though it is uncommon, some extended warranty companies provide mobile apps that enable customers to manage their policies on the go. To help us evaluate such apps, we refer to Apple App Store and Google Play ratings and reviews.

Extras

Some companies offer extra features, like maintenance programs, that offer added protection for all customers. Though we don’t penalize companies without such perks, we see the added value in those that do.