While Esurance does not have a rating with the Better Business Bureau (BBB), its parent company Allstate has an A+ rating as of July 2022. However, Esurance received 1.1 stars out of five from customer reviews as of July 2022.1 Many of the complaints were from drivers who said they couldn’t reach anyone to ask questions about their claims after an accident. However, most insurance companies have low BBB customer ratings and similar complaints.
To reach Esurance’s customer service team, send a message on the website or app, or call its customer support line at 1-800-378-7262. Representatives are available seven days a week from 6 a.m. until 12 a.m. CST.
You can use its online services to complete the following tasks:
- Make a payment.
- Submit a claim.
- Report an incident.
- Review policy documents, like your policy declarations page.
- Request roadside assistance.
- Obtain a quote.
Esurance performed close to average in the J.D. Power 2021 U.S. Auto Claims Satisfaction Study, which ranked companies based on their overall customer satisfaction with insurance options, pricing, customer interactions, and communication. Esurance ranked 11 out of 24 companies with a rating of 871 out of 1,000, which equals about the industry average.2