Regional insurance with a commitment to high-quality service
Plymouth Rock Assurance is a regional auto insurance provider based in Boston, Massachusetts. The company insures personal and commercial automobiles in six states in the Northeast: Connecticut, Massachusetts, New Hampshire, New Jersey, New York, and Pennsylvania. Altogether, it writes and manages more than $1.7 billion annually in auto and home insurance premiums. Founded in 1982, Plymouth Rock maintains a stalwart commitment to customer service. Read on to see if Plymouth Rock Assurance offers the auto insurance services that are right for you.
Plymouth Rock is only available in a limited number of states, so it’s not for everyone. However, if you live in its service range and want a local agent with strong ties to the area, Plymouth Rock may be a good fit for you.
Local agents: Plymouth Rock’s network of local agents will help you purchase the right auto insurance policy.
Online portal: Plymouth Rock provides an online self-service policy portal through which you can pay your premium, update your auto-billing, report a claim, access digital proof of insurance, and more.
Policyholder perks: Plymouth Rock is committed to serving New England. Policyholder perks include access to discounted Bruins, Red Sox, and Patriots tickets for $10 per year. New Yorkers won’t be left out, either — there’s a $20 Yankees perks package, including home game tickets and savings on food and beverages at the stadium.
Customer satisfaction: Plymouth Rock’s customer satisfaction ratings are lower than average, compared to other insurers in the New England and Mid-Atlantic areas.
Limited availability by state: Plymouth Rock is only available in six states.
Plymouth Rock offers four packages with additional features and benefits on top of your chosen coverage:
|Benefit||Essential Assurance package||Assurance Plus package||Assurance Preferred package||Assurance Premier package|
|Accidental airbag discharge coverage||No||No||Yes||No|
|Advanced claim services||Yes||No||Yes||Yes|
|Child car seat replacement||No||Yes||No||No|
|Electronic key replacement||No||No||No||Yes|
|Enhanced bail bond coverage||No||Yes||No||No|
|Enhanced rental coverage||No||Yes||No||No|
|Enhanced towing and labor coverage||No||No||Yes||No|
|Glass deductible waiver||No||Yes||No||No|
|Loan/lease gap coverage||No||No||No||Yes|
|Loss of earnings coverage||No||Yes||No||No|
|Mobile device replacement||No||Yes||No||No|
|New car replacement||No||No||No||Yes|
|Personal property coverage||No||Yes||No||No|
|Pet injury coverage||No||Yes||Yes||Yes|
|Plus one car replacement||No||No||No||Yes|
|Taxi ride reimbursement||Yes||No||Yes||Yes|
|Trip interruption coverage||No||No||No||Yes|
|Waiver of collision deductible||No||Yes||No||No|
|Waiver of deductible for windshield replacement||No||No||Yes||No|
|Waiver of depreciation||No||No||Yes||No|
Here’s an explanation of the some of the unique benefits Plymouth Rock offers under its Assurance programs:
Plymouth Rock provides a $50 reimbursement credit for a taxi or rideshare service if you don’t feel safe driving home.
Plymouth Rock insurance rates depend on factors specific to you, including where you live, how much coverage you want, what type of car you drive, your driving record, how much you drive, and your age. The average annual cost of Plymouth Rock auto insurance is $1,513, which is over $500 below the national average of $2,071. Compare auto insurance quotes from multiple car insurance companies to see how much you’ll pay.
Plymouth Rock insures drivers across Massachusetts, New Jersey, Connecticut, New Hampshire, New York, and Pennsylvania. Local agents work across the states — check below to see if an agent works in your town.
|State||Number of Plymouth Rock agents||Locations of Plymouth Rock agents|
|Massachusetts||50+||Wayland, Concord, Acton, Framingham, Waltham, Natick, Carlisle, Marlborough, Wellesley, Bedford, Lexington, Westford, Ashland, Southborough|
|New Jersey||50+||Millstone, Jackson, Lakewood, Howell, Allentown, Brown Mills, Freehold, Toms River, Hightstown, Beachwood, Cranbury, Brick, Hamilton Square, Bayville, Forked River, Jamesburg, Bordentown, Farmingdale, Colts Neck, Point Pleasant, Manasquan, Princeton Junction|
|Connecticut||50+||Torrington, Farmington, Hamden, Ansonia, Sandy Hook, Woodbridge, Meriden, Cheshire, Southington, Plantsville, Seymour, Cheshire, Plainville, Naugatuck, Bristol, Litchfield, Southbury, Oxford, Waterbury, Terryville, Woodbury, Prospect, Watertown, Middleburg, Thomaston, Wolcott|
|New Hampshire||50+||Nashua, Raymond, Hudson, Antrim, Londonderry, Derry, Amherst, Laconia, Gilford, Merrimack, Milford, Bedford, Auburn, Manchester, Hillsborough, Hillsboro, Deerfield, Tilton, Henniker, Concord, Goffstown, Hooksett|
|New York||50+||New York City, Peekskill, Yorktown Heights, Highland Falls, Stony Point, Croton-on-Hudson, Ossining, Cold Spring, Albany, Watervliet, Colonie|
|Pennsylvania||9||Apollo, State College, Milesburg, Northumberland, Lock Haven, Williamsport, McElhattan|
Plymouth Rock has a robust online policy management tool and a mobile app you can use to manage your policies and report claims. For service help, call 800-437-5556 or email email@example.com. Direct claims questions to the phone number above or email firstname.lastname@example.org.
Plymouth Rock’s personal auto customers can call roadside assistance 24/7 at 855-513-5174. Roadside assistance includes flat tire, lockout service, emergency fluid delivery, battery service, concierge service, and towing.
Plymouth Rock Assurance scores four stars in the App Store and three stars in the Google Play Store. The company’s apps are fairly new — Plymouth Rock released them in June 2022. Here’s a rundown of what you can do in the Plymouth Rock app:
Plymouth Rock offers online-self service policy tools from your account so you can accomplish the following:
Jim Stone founded Plymouth Rock in 1982. Stone, a former lecturer and Economics Ph.D. graduate from Harvard University, served as the youngest commissioner of insurance for the Commonwealth of Massachusetts. The company wrote its first policy on Jan.1, 1984, and reported its first net income in 1985.
Headquartered in Boston where Stone founded the company, Plymouth Rock expanded into New Hampshire in 1991 under the Mt. Washington Assurance Corporation. It entered the New Jersey market in 1992 and Connecticut in 2002.
If you need to cancel your policy, call Plymouth Rock at 800-437-5556 to process the cancellation. You will receive a refund of the unused portion of your paid premium if you cancel your policy before the current term expires, less a short rate penalty that may apply depending on your policy specifics.
Plymouth Rock accident forgiveness coverage is an à la carte coverage option that waives a surchargeable accident once every policy period. Applicable accidents occur during the policy term and involve a vehicle and household member listed on your policy. You must report the accident to Plymouth Rock promptly, and the operator involved cannot be listed as an excluded driver for the vehicle at the time of the accident.
Plymouth Rock Assurance Corporation. AM Best. (2022).
Auto Insurance Customer Satisfaction Stalls Despite $18 Billion in Premium Relief, J.D. Power Finds. J.D. Power. (2021, Jun 15).
Plymouth Rock Assurance Corporation. Better Business Bureau. (2022).